4 Tips for Better Phone Interviews

April 1, 2008

Ah the job hunt, such a mystical realm of uncertainty and fear. You take the classes, score the internships, design a killer resume, post it online and buy that ever so precious suit. So tell me why, in my very first official interview as a (soon to be) college grad I wore jeans and a sweatshirt? Welcome friends to the wonderful world of the phone interview.

Having just tackled my first experience at phone interviewing yesterday afternoon, I feel I’m more than qualified to give expert advice on the subject (sarcasm noted). So here’s my list of some helpful phone interview tips:

1. Make a cheat sheet. A list of accomplishments and notes about the company or organization will come in super handy. Not only will it allow for better answers on your part, but it will also help calm your nerves and give you a boost of confidence. Being prepared with a hard copy of your resume and the job description is another great idea to help connect talking points in dialogue with your interviewer.

2. Listen. Yes the point of the interview is so your prospective employer can learn more about you and the only way to do that is talk — but knowing when to do so is the mark of a pro interviewee. People love to talk about themselves, so let them do it. You’ll be able to learn more about the company and its employees, while setting a proper pace for the interview. Just don’t listen too hard and forget to speak…communication is a two-way street.

3. Take a pause before answering a question. A lot of times people can be quick to jump into an answer, especially if they have an entire spiel prepared on a cheat sheet — don’t let this happen to you. After each question, take a moment, breathe and think about what you want to say, then you can proceed accordingly.

4. Smile. Your demeanor definitely shows in your voice. Relax and show those pearly whites, you’ll sound more secure and it will put both of you at ease.

Regardless of these tips, the number one piece of advice I can give is just be you. If you’re not comfortable your interviewer won’t be either. Chill out. Recognize that you’ve grabbed their attention by simply being offered the interview, so you must be doing something right.

-Marilyn

Entry Filed under: Professionalism. .

5 Comments Add your own

  • 1. Michael Henreckson  |  April 2, 2008 at 10:12 am

    The cheat sheet idea is a good one. I’ve been thinking about that quite a bit recently.

    Personality and tone definitely is important as well. Sometimes it seems to be a two way affair. If the person on the other end is really upbeat, you respond, and it brings out the best in you. So I guess the lesson is to be your best no matter what the other person is like.

    Reply
  • 2. Rick  |  April 2, 2008 at 12:05 pm

    Here’s another tip: Consider walking around while you make your points if you’re not as comfortable talking on the phone – and being articulate and clear at that – while sitting. You can’t do that in person, of course, but if you can impress the interviewer with your voice, you may well be invited to take that next, giant leap: the in-person interview.

    Reply
  • 3. Renata  |  April 3, 2008 at 11:46 am

    A couple of glasses of wine never hurt nobody either. If you feel you are simply going to have a panic attack and won’t be able to make words come out of your mouth, by all means, uncork a bottle. Interview stage fright is real.

    Reply
  • 4. Allison  |  April 3, 2008 at 1:56 pm

    I agree – standing while talking is definitely a good tip and I’ll take any excuse for a glass of wine :)

    Reply
  • 5. marilyncoates  |  April 3, 2008 at 2:09 pm

    Michael – couldn’t have said it better. Whoever is on the other line can definitely make or break the tone, so you should always be prepared to step up your game a little.

    Rick – thanks for the advice about walking/standing instead of sitting down while doing the interview. I think that would definitely help a person feel confident and sort of own what they’re saying more.

    Renata – good tip with the wine…it would definitely help loosen you up if you’re a bit anxious, and like Allison said any excuse is a good one!

    Reply

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